1. What Information do we collect and how is this collected?
We only collect personal information if we have your permission. We will only collect the minimum amount of information we need to do these things.
We may collect some of the following data such as name, job title, company that employs you, post code, email address, telephone number, gender, purchasing preferences and history and content you read on our websites plus various other data. This data may be collected when you order a service, use our website, sign up for a newsletter or subscription, on completion of a survey, questionnaire or entry to a competition, or by communication to us by email, phone and by other means.
If you use our website we may record your IP address, registration details and your browsing history such as the pages you have visited within our sites. If you sign up for a newsletter we may track your response e.g. open a newsletter or click on a link in a newsletter or the pages you visit.
Most browsers offer you ways to control or block cookies should you wish to. These browser controls will usually be found in the “options” or “preferences” menu in your toolbar. The “help” portion of the toolbar on most browsers will tell you how to stop or manage cookies. Note that should all cookies be rejected we are unable to match site content appropriate to the preferences given to us by previous visits and you will not be able to fully utilise all of the web site features.
3. Legal basis for processing data
Different legal bases are used which depend upon the purpose for processing your data.
When data is provided when purchasing a service under a contract with you we process your data under contract necessity with the data being needed to fulfil the contract.
When you sign up for a newsletter we process your data under consent. Any additional processing i.e. sharing data with third parties, marketing to you on behalf of third parties is done through either consent or legitimate interest (you are provided with useful information by us in exchange for supplying your information (including personal data) and the relationship between us is balanced in your favour. You have the choice to opt out of processing under this basis). When you pay us, or we pay you, we only keep data as long as it is necessary to comply with the law.
4. Use of personal data
We will only use personal information for the purpose it was collected. Should we ever wish to use it for another purpose we will contact you first asking you for your consent. We primarily use data to communicate with you, deliver the service you have requested, or services that might interest you, to renew a subscription, improve our services, to verify your identity when to meet legal, regulatory and compliance requirements.
5. How long do we keep your data for?
Data is not kept any longer than is required for the purposes of the processing or to comply with the law. As we collect data for many different purposes there is not a single retention period for all data. We instead carefully assess the length of time to retain data according to the processing purpose and to comply with our legal obligations. When data is no longer required for the purposes of the processing it is securely removed from our systems.
6. Security & Confidentiality
Ermonassa takes commercially reasonable physical, technical and administrative measures to protect personal information from theft, misuse or accidental destruction and to keep it confidential. We aim to protect personal information but cannot provide a 100% guarantee of security. All employees and data processors (third parties who process data on our behalf) who access your data are obliged to keep the information confidential and secure and not to use it for any other purpose other than that they are contracted to carry out for us.
7. Transfer of data to third parties
We will never share your data to any third party providers.
8. Legal information and how to contact us
You have the right to see, erase and correct data we hold nad the right to restrict the processing we do. If you wish to do any of these things or have any questions about how we use your data, or wish to make a complaint about any privacy issues, please contact us. Requests will be dealt with and responded to within a reasonable period, and no longer than 30 days.